General Reservation Policy

Check-In Time 02:00 PM | Check-Out Time 12:00 PM

  • The room price is excluding of any special events such as Xmas Gala Dinner or New Year Party.
  • Child up to 2.99 years is welcome for free and any older age will be charged as an adult. Child up to 2.99 years is welcome for free and any older age will be charged as an adult.
  • The hotel provides the guests with bottled water per person upon arrival with an option of unlimited refill from the water dispensers as we are on a sustainable practices hotel.
  • Any special request is subject to hotel availability.
  • For Egyptian couples, an official marriage certificate is required.
  • Complaints should be reported during the stay with the resort management, as no complaints accepted after check out. 
  • A nonrefundable deposit 25% from the total price to be paid at least 10 days prior to the arrival date and rest of payment to be done upon check in.
  • You should receive a manual confirmation email from the hotel after you make the booking request, as any reservation is not considered as confirmed reservation till the hotel send you a manual confirmation via email.

Cancellation Policy

  • Cancellation in normal period less than 10 days prior to arrival date, a full stay will be charged.
  • In case of no-show, same day cancellation and early departure, a full stay will be charged.
  • Any cancellation, amendment and special requests, must be sent to us by email.